Privacy Policy

DentalMart ("we", "us", "our"), operating at dentalmart.in, is committed to protecting your privacy. This Privacy Policy explains what personal information we collect when you visit our website or buy from us, how we use it, and the choices you have. By using dentalmart.in you agree to the practices described here.

1. Information we collect

1. Account and order details: name, email address, phone number, billing and shipping address, GST number (if you provide one) and your order history.
2. Payment information: payments are processed by our payment partners (such as Razorpay and ICICI Bank). We do not store your card number, CVV, net-banking or UPI credentials on our servers. For bank transfer or UPI/QR orders we keep the payment reference you submit so we can verify the payment.
3. Sign-in details: if you choose to sign in with Google, we receive your name and email address from Google.
4. Enquiries and communication: messages you send through our contact or enquiry forms, and email or phone conversations with our team.
5. Technical data: IP address, browser type, device information and pages visited, collected through cookies and similar technologies.

2. How we use your information

1. To process and deliver your orders, issue invoices and provide order updates by email, SMS or phone.
2. To provide customer support, handle returns, refunds and warranty requests.
3. To prevent fraud and keep our website secure.
4. To improve our products, website and services, and to understand how visitors use the site.
5. To send promotional offers or newsletters, only where you have agreed to receive them. You can unsubscribe at any time.
6. To comply with legal, tax and accounting obligations (for example GST invoicing).

3. Sharing your information

We do not sell your personal information. We share it only with:

1. Delivery partners (couriers and logistics providers) so your order reaches you.
2. Payment gateways and banks to complete your payment.
3. Service providers who help us run the website, send emails or analyse traffic, under confidentiality obligations.
4. Authorities when required by law, court order or to protect our legal rights.

4. Cookies

We use cookies to keep you signed in, remember your cart, remember your cookie preference and understand site usage. You can accept or close the cookie notice shown on the site, and you can also block or delete cookies in your browser settings, although some parts of the site (such as the cart and checkout) may not work without them.

5. Data security

We use reasonable technical and organisational safeguards, including encrypted (HTTPS) connections and restricted access to customer data. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

6. Data retention

We keep your information for as long as your account is active or as needed to provide services, and afterwards for the period required by Indian tax, accounting and other laws, or to resolve disputes and enforce our agreements.

7. Your rights and choices

In line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, you may request to access, correct or update your personal information, withdraw your consent to marketing communications, or ask us to delete your account data (subject to legal retention requirements). To make a request, contact us using the details below.

8. Third-party links

Our website may contain links to other websites (for example brand or social media pages). We are not responsible for the privacy practices or content of those sites and encourage you to read their policies.

9. Children's privacy

Our products are intended for dental professionals, clinics, institutions and adult buyers. We do not knowingly collect personal information from children under 18.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it was last revised. Continued use of the website after changes means you accept the updated policy.

11. Contact us

For any questions or requests about this Privacy Policy or your personal information, please reach us through the Contact page or at the phone number and email shown in the footer of our website.